Refund and Returns Policy

At Trendy Ideas, we are committed to providing high-quality customized dresses for our customers in the UK. We aim to ensure your satisfaction with every order. However, if you are not completely satisfied with your purchase, we offer the following refund and returns policy.

1. Returns Eligibility

Due to the personalized nature of our services, we only accept returns or exchanges for items that meet the following criteria:

  • The product is damaged or defective upon delivery.
  • There is a significant discrepancy between the ordered and delivered product (e.g., incorrect size, color, or design).
  • The product is unworn, unused, and in its original packaging with all tags attached.

2. Non-Returnable Items

  • Customized dresses made to the customer’s specific measurements and design preferences are non-returnable unless faulty or incorrect.
  • Items that have been altered, worn, or washed by the customer cannot be returned.

3. Time Frame

  • You must notify us of any returns within 4 days of receiving your order.
  • Returned items must be sent back within 10 days of the initial notification.

4. Return Process

  1. Contact our customer support at [+92 3061784015] with your order details and reason for return.
  2. If your return is approved, we will provide instructions for sending the item back.
  3. Once the returned item is received and inspected, we will notify you of the status of your refund.

5. Refunds

  • If a return is approved, a refund will be issued to your original payment method within 14 working days after the item has been inspected and processed.
  • Shipping fees are non-refundable unless the return is due to an error on our part (such as wrong or faulty items).

6. Exchanges

If you would like to exchange an item for a different size or design, please contact us at [+92 3061784015]. We will assist you in making the necessary adjustments to your order, depending on the product’s availability.

7. Customization Adjustments

We understand that customized dresses may sometimes require minor adjustments. If you are unsatisfied with the fit, you can contact our team within 7 days of receiving the item to discuss potential solutions.

8. Damaged or Defective Items

If you receive a defective or damaged item, please notify us immediately. We will arrange a replacement or refund, depending on your preference and item availability.

9. Shipping for Returns

Customers are responsible for the return shipping costs unless the return is due to our error (e.g., wrong or defective items). We recommend using a trackable shipping service to ensure the safe arrival of your returned item.

10. Contact Us

If you have any questions regarding our refund and returns policy, feel free to contact us at [asma.stitching@gmail.com]. your returned item.